FAQs

Unfortunately, we can’t make changes or cancel an order after it’s been submitted. An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email with your order number and we'll handle that for you.

Please double check to ensure you're using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.

Yes, your card will be charged right away. We don't store payment information for security purpose.

Currently, orders can take 1-4 business days to process before shipping. From there, shipping times are dependent upon location.

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long. When in doubt, you can always log into your account and click on the order in question to see its status.*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!